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Frequently asked questions about plans
What can I do if the credits included in my plan are not enough for a month?
You can purchase addon credits, which do not expire. They allow you to keep additional credits in your account for periods when usage exceeds the credits included in your active plan. Addon credits can only be used while you have an active plan.
Can I upgrade my selected package?
Yes, you can upgrade to a higher plan at any time. In the month when you upgrade, the upgrade is free and the higher plan limits apply immediately. The credits included in the new plan are not granted proportionally for the current month. If you need additional credits, you can purchase addon credits.
Can I downgrade my selected package?
Yes, you can schedule a downgrade to a lower plan at any time. The downgrade will apply at the next billing period. When the downgrade is applied, your usage must fit within the lower plan limits; otherwise, the downgrade cannot be completed.
Do I need servers or hosting?
No, you do not need hosting. Putaway services are provided as Software as a Service (SaaS), and infrastructure operation and maintenance are fully managed by us.