Orders

Orders are requests that tell the warehouse which products must be prepared for a customer.

When a customer places an online order, that same order becomes an operational task in Putaway WMS: which products are prepared, from which warehouse, for which customer, at which address, with which status, with which AWB, and with which invoice if the documents exist.

At A Glance

An order answers the key work questions:

Question	Where It Appears
What must be delivered?	In the product list on the order.
Who is the order for?	In the customer details and billing/shipping addresses.
Which warehouse is used?	In the warehouse allocated to the order.
Where did the order come from?	In the source: MerchantPro or WMS/manual.
Which stage is it in?	In the order status.
Is there a transport document?	In the AWB/shipping area.
Is there an invoice?	In the invoice area.
Did products physically move?	In picking, packing, and logistic return flows.

The Orders page does not replace physical warehouse work. It starts, tracks, or checks the flow. Picking, packing, and returns are handled in the dedicated Warehouse operations pages.

Order Types

Putaway WMS has two main order types:

Type	What It Means
Standard order	A normal order that must be prepared and delivered.
Return order	An order that tracks products coming back from the customer.

A return order can be:

• customer return: the customer returns the product;
• refusal: delivery was refused;
• exchange: the return is tied to an exchange order.

A return does not automatically mean stock came back into the warehouse. Products become available again only after physical processing in logistic returns.

Order Source

The current documentation explains orders received from MerchantPro and orders created manually in WMS.

The source tells you where the order appeared from:

• MerchantPro: the order came from the connected MerchantPro platform;
• WMS/manual: the order was created directly in WMS.

Do not manually create an order that already came from MerchantPro. Duplicating the order breaks the connection with status, payment, AWB, invoice, and MerchantPro updates.

What You Can Do From Orders

From this area you can:

• search and filter orders;
• open the order detail;
• check products, customer, addresses, amount, source, and warehouse;
• create a manual order;
• edit an order while it is still new;
• change the status only when the action is allowed;
• add an external AWB if no AWB already exists;
• print the AWB if a label exists;
• check the invoice if it was generated or imported from MerchantPro;
• create a return order from a shipped standard order;
• start customer data anonymization if you have the required permission.

How Orders Connect To Warehouse Work

The general flow is:

1. The order enters WMS or is created manually.
2. The order is checked on the Orders page.
3. If it is ready for work, it moves to picking.
4. The operator picks products from locations in Picking.
5. Picked products move to Packing.
6. After packing, the order can wait for shipment and then be marked as shipped.
7. If products come back, they are handled in Logistic returns.

Do not correct stock by manually changing an order status. If a product physically moved, use the correct warehouse flow.

Important Rules

• The order must match the reality in the warehouse.
• The status is not changed just to “move it forward”; it changes when the real step happened.
• An order without enough stock must not be forced to picking.
• A MerchantPro order has stricter rules than a manual order.
• Editing is allowed only while the order is new.
• External AWB is added only if no AWB already exists.
• Only PDF is accepted for external AWB.
• The invoice is displayed when it exists on the order; it is not filled in manually from the Orders page.
• Customer data is personal data and must be handled according to the internal procedure and GDPR.

Topics

Topic	What It Explains
List and filters	How to find orders and read the list.
Order statuses	What statuses mean and which actions are available.
Manual orders	Creation, editing, AWB, and invoices for orders entered directly in WMS.
Manual order workflow steps	How a manual order moves from creation to shipment.
MerchantPro orders	What to know about orders received from MerchantPro.
MerchantPro order workflow steps	How a MerchantPro order moves from import to shipment.
Returns and cancelled orders	How returns, refusals, and cancellations are handled.
Customer data anonymization	How customer personal data protection is started.