Order statuses

The status shows where the order is in the workflow and which action is allowed at that moment.

This page is a general status reference. Full workflows are separated into dedicated pages:

How To Read The Status

In the order list and order detail, the status appears in a menu. The menu shows the current status and, when available, the actions that can be taken now.

If an action does not appear in the menu, the order is not in the right step for that action.

Main Statuses

Displayed Status	What It Means For The User
New	The order exists in Putaway WMS, but physical warehouse work has not started.
Sent to picking	The order is ready for products to be picked from the warehouse and is waiting to enter a picking list.
Picking	The operator is working on the order in a picking list. Products are being found and taken from the indicated locations.
Picked	The products required for the order have been picked. The order can move to packing.
Packing	Products are being checked and placed in the parcel.
Packed	Products have been packed. The order can wait for AWB validation or the decision to move to shipment.
Awaiting shipment	The parcel is ready to be handed over to the courier or to move through the internal shipment step.
Shipped	The order was handed over for delivery or is in an equivalent final warehouse stage, such as in transit, out for delivery, delivered, or closed.
Cancelled	The order no longer needs to be delivered. If no products remain to be returned to stock, the flow is stopped.
Cancelled - Awaiting return to stock	The order was cancelled after products moved too far in the flow. Products must be checked and returned correctly to stock before they become available again.
Return pending	The physical return of products to the warehouse is expected.
Exchange awaiting return	For an exchange order, the returned product must be received before the process continues.
Returned	The return was processed in the warehouse. Received products were moved to the return location, and the order is closed as a return.
Refunded	The order is marked as refunded. This is not a normal picking or packing step.
On hold	The order is temporarily stopped and does not move through the normal warehouse flow.
Failed	The order is marked as failed and is not worked as a normal order.
Insufficient stock	The order was sent to picking, but Putaway WMS could not reserve all products needed for the picking list.
Stock error - no stock	There is no available stock for one or more products, or no warehouse could be selected to fulfill the order.
Stock error - replenishment needed	Products exist in the warehouse, but not in a location where they can be picked. They must be moved to a pickable location first.
Stock error - product not found in location	During picking, the product was not found in the location where it was expected.

The New status can cover orders that were received or confirmed but have not yet started in the warehouse. The Shipped status can cover several delivery stages because the normal warehouse preparation flow has ended for the operator.

Actions Available From Orders

The status menu shows only the actions allowed for the current order.

Current Status	Available Actions
New, manual standard order	Send to picking, Cancel
New, standard MerchantPro order	Cancel
New, return order	Cancel
Return pending	Cancel
Exchange awaiting return	Cancel
Sent to picking	Cancel
Picking	Cancel
Picked	Cancel
Packing	Cancel
Packed	Mark as awaiting shipment, Cancel
Awaiting shipment	Ship, Cancel
Insufficient stock	Send to picking, Cancel
Stock error - no stock	New, Send to picking, Cancel
Stock error - replenishment needed	New, Send to picking, Cancel
Stock error - product not found in location	New, Send to picking, Cancel
Shipped, Returned, Refunded, On hold, Failed, Cancelled, Cancelled - Awaiting return to stock	No normal actions are available from the status menu.

Stock Problems

Stock problems appear when the order cannot safely continue.

Status	What To Check
Insufficient stock	Available quantity for all products and whether the quantity can be reserved for picking.
Stock error - no stock	The product on the order, its catalog link, the allocated warehouse, and available quantity.
Stock error - replenishment needed	Whether goods are in receiving, in a non-pickable location, or in an area where they must be moved before picking. For stock in non-pickable storage locations, use Replenishment.
Stock error - product not found in location	The indicated location, barcode, lot, serial, and handling unit.

After the issue is corrected, Send to picking can be used from the status menu to retry. If the order must be checked from the beginning, it can be moved back to New from the stock error statuses.

Do not solve a stock issue by only changing the status. First correct the physical situation: product, quantity, location, lot, serial, or replenishment.

Cancellation

Cancellation stops order preparation or delivery.

If cancellation happens early, the order becomes Cancelled.

If cancellation happens while the order is already in picking, unpicked products are stopped, and products already picked must be handled according to the instructions in the work screen.

If cancellation happens after Packed or Awaiting shipment, the order becomes Cancelled - Awaiting return to stock. Products do not automatically return to stock. They must be checked and moved back through the correct flow.

Simple Rules

Change the status only when the real step happened.
Do not send an order to picking if it does not have available stock.
Do not treat products as available only because an order was cancelled after packing.
Do not treat a shipped order as returned until the products physically come back.
If an action does not appear in the status menu, the order is not in the right step for that action.