Manual order workflow steps

This page is for orders created directly in Putaway WMS, not for orders received from MerchantPro.

For manual orders, the user starts warehouse work when the order is ready. That is why this flow is different from the MerchantPro flow.

1. Create The Order

The manual order enters with the New status.

At this stage, check:

• customer and addresses;
• products and quantities;
• warehouse, if selected;
• external AWB, if you already have it;
• invoice, if it must be uploaded manually.

While the order is New, it can be corrected from the edit page.

2. Send The Order To Picking

When the order must be prepared, choose Send to picking.

If the warehouse is not selected, Putaway WMS tries to find a warehouse that can fulfill all products on the order.

The order becomes Sent to picking if products are correctly linked to the catalog, a suitable warehouse exists, and stock is available.

If there is no stock or no suitable warehouse can be selected, the order moves to Stock error - no stock.

3. Picking Is Worked

When the order enters a picking list and the operator starts work, the status becomes Picking.

The operator scans products from the indicated locations. If all products are picked, the order becomes Picked.

If a product cannot be found or the required quantity cannot be reserved, the order can return to Sent to picking or move to a stock problem status. The status is not forced before the physical situation is checked.

4. Packing Is Done

When the operator starts packing, the order becomes Packing.

After all products are checked and placed in the parcel, the order becomes Packed.

If an AWB exists, the operator validates it before shipment. After validation, the order becomes Awaiting shipment.

If the AWB is missing, the order can remain Packed for later checking or can be marked Awaiting shipment if the internal procedure allows continuing without a scanned AWB.

5. Mark Shipment

When the parcel is handed over for delivery, choose Ship from Awaiting shipment.

The order becomes Shipped.

Cancellations And Returns

If you cancel the order early, it becomes Cancelled.

If you cancel after packing or while the parcel is awaiting shipment, the order becomes Cancelled - Awaiting return to stock. Products must be physically checked before they become available again.

For products coming back from the customer, use the logistic return flow. A return does not automatically mean stock came back into the warehouse.

Simple Rules

• Start picking only when the order is ready for work.
• Do not solve missing stock by changing the status.
• Do not ship an order before the products are packed and ready for the courier.
• Do not create a manual order for an order that already came from MerchantPro.