Order list and filters

The order list is the working screen where you find sales orders and returns that the current user can see.

An order can come from a connected store, be created manually in Putaway WMS, or arrive through an automatic connection. Whatever the source, the list has the same purpose: to help you find the right order, check its current stage, and open it for details.

What You Can Do From The List

From the list you can:

• search orders by identifier, customer, phone, email, or AWB;
• filter orders by source, warehouse, status, payment, type, invoice, AWB, and period;
• open an order’s details;
• create a new order;
• refresh the list;
• see the link between a return and its parent order, and for standard orders see child returns when they are part of the loaded results.

Information On The Card

Each order appears as a card.

Information	What it means
Order number	The order identifier. If an external number exists, the card can show both values.
Customer	The person’s name, company name, or recipient, depending on the data saved on the order.
Type	Order for a normal sale or Return for goods coming back.
Source	Where the order comes from, for example Putaway WMS, MerchantPro, GoMag, eMAG, or another connected store. If a store name exists, it appears next to the source.
Return type	Appears only for returns: client return, refused, or exchange.
Parent / child order	For returns, you see the order they came from. For a standard order, you can see returns created from it when those returns are also in the loaded list.
Products	The total number of products in the order. For returns, the quantity is shown as a positive number so it is easy to read.
Value	The order total in the displayed currency. For returns, the value of returned products is treated as a negative amount, and shipping is added separately if it exists.
Date	The date when the order was created in Putaway WMS, shown in the browser’s local format.
Status	The current stage of the order.
AWB	The shipping number, when it exists on the order or on its shipment.

Clicking the card opens the order details.

Quick Search

The filter area has separate search fields. Use the field that matches the information you have.

Field	What it searches
Order ID / external ID	The internal order number and identifiers received from the sales store.
First name, last name, or company	The customer name, recipient name, billing name, or company name. If you type several words, all of them must match the same order.
Email	The customer email, billing email, or shipping email.
Phone number	The customer phone, billing phone, or shipping phone. Search also works when the number is written with spaces, parentheses, or hyphens.
Search by AWB	The AWB number or tracking number from the order or shipment.

Search starts automatically after you finish typing. You do not need to press a separate button.

Available Filters

Filters apply together. If you choose a source, status, and period, the list shows only orders that match all those conditions.

Filter	How to use it
Source	Choose where the orders come from. The option list is built from the account’s active sources: Putaway WMS/manual, MerchantPro, WooCommerce, Shopify, Trendyol, GoMag, eMAG, Amazon, Etsy, or API. If you have several MerchantPro stores, the MerchantPro filter includes all of them.
Allocated to	Choose a warehouse or Unallocated. Unallocated means the order does not yet have a selected warehouse. Regular users see only unallocated orders and orders from warehouses they can access.
Status	Choose the stage the order is in. Some statuses shown in the list group several real situations, explained below.
Payment status	Choose unpaid, pending, authorized, paid, partially paid, refunded, partially refunded, failed, or cancelled payment orders.
Payment method	Filters by the payment method found on orders loaded in the list. Payment methods are not a fixed list; they appear based on existing orders.
Order type	Separates normal orders from returns.
Return type	Appears when you choose Return as the order type. It can be client return, refused, or exchange.
Has invoice	Yes shows orders that have a generated or imported invoice. No shows orders without an invoice.
Has AWB	Yes shows orders that have an AWB, tracking number, or shipping label. No shows orders without this information.
From / To	Filters by the date when the order was created in Putaway WMS. From includes the selected day from the start of the day. To includes the whole selected day.

The clear-filters button appears only when at least one filter is active. It clears searches, returns all filters to All options, and reloads the list.

Filters are kept in the browser. If you return to the page later from the same device, the list can start with the same filters.

Status Filter

The Status filter uses simple names for order stages.

Displayed status	What it includes
New	The order has been received, but has not entered picking yet.
Sent to Picking	The order is ready for picking.
Picking	Products are being picked.
Picked	Products have been picked.
Packing	The order is being handled at packing.
Packed	The order has been packed, but has not been shipped yet.
Awaiting Shipment	The order is ready to be handed to the courier.
Shipped	Includes orders that are shipped, in transit, out for delivery, delivered, or closed.
Canceled	The order was canceled before continuing the normal flow.
Canceled - Awaiting return to stock	The order was canceled after it had gone far enough that products must be checked and returned to stock.
Return Pending	The return is physically expected in the warehouse.
Awaiting Returned Goods for Exchange	The goods must be received before the exchange is processed.
Refused	The order or return is treated as refused, returned, refunded, failed, or on hold.
Stock Error - No Stock	There is no available stock for the requested product.
Stock Error - Replenish Needed	The product exists, but must be brought into an available working location.
Stock Error - Product not found in location	The order cannot continue because the product was not found in the expected location.

An Insufficient Stock status can appear on the card for orders blocked by missing stock. In the status filter, stock problems are split into the error options above.

Pagination And Displayed Results

The list loads the newest orders that match the active filters. On the screen, results are split into pages.

You can choose 10, 20, 50, or 100 orders per page. The choice is kept locally in the browser.

For accounts with many orders, the list is not an infinite archive opened on screen. If an old order does not appear, narrow the search with the order ID, customer, AWB, or period.

Why An Order May Not Appear

If you cannot find an order, check in order:

1. whether any filters are active;
2. whether the selected period includes the day when the order entered Putaway WMS;
3. whether you searched in the right field: ID, customer, email, phone, or AWB;
4. whether the selected source is correct;
5. whether the selected status matches the real stage;
6. whether the order is standard or a return;
7. whether the user has access to the order’s warehouse;
8. whether the order is unallocated and the filter is set to a warehouse;
9. whether the invoice or AWB filter is hiding the order.

Recommended Checks Before Working An Order

Before opening or working an order, check:

1. the order number;
2. the customer;
3. the order type: order or return;
4. the source and store;
5. the allocated warehouse;
6. the products and quantities;
7. the current status;
8. the AWB and invoice, if the stage requires them;
9. the link to a parent or child order, if you are working a return.