Order import

MerchantPro order import brings orders from the connected store into WMS.

An order can reach WMS when MerchantPro sends a new-order event or when the automatic connection check finds the order in MerchantPro.

How It Appears In WMS

A MerchantPro order can appear:

• as New, if MerchantPro sent it before confirmation;
• sent to picking, if MerchantPro sends it in a work stage and the product, warehouse, and stock checks pass;
• with a stock issue, if the product, warehouse, or available stock does not allow picking.

WMS keeps the link to the MerchantPro order number. Do not manually create a duplicate of the same order.

When It Enters Work

For a standard MerchantPro order, the move toward picking comes from the MerchantPro flow.

The usual flow is:

1. MerchantPro sends the order.
2. WMS checks the products and order data.
3. When the order is confirmed in MerchantPro, WMS checks mapped products, warehouse, and available stock.
4. If the check passes, the order is sent to picking.
5. If the check fails, the order remains in a stock issue until the cause is corrected.

The operator does not manually send a standard MerchantPro order from New to picking.

Imported Data

Import can bring:

• customer and addresses;
• products, quantities, and prices;
• payment method and payment status;
• currency, shipping, and totals;
• MerchantPro order number;
• AWB, if MerchantPro already has it;
• invoice, if MerchantPro already has it.

Data can arrive gradually. The order may exist in WMS before AWB or invoice information exists.

When Import Seems Blocked

Check:

1. the MerchantPro integration is active;
2. the order exists in MerchantPro;
3. MerchantPro products are mapped to WMS products;
4. available stock exists;
5. a warehouse can be selected;
6. the order status allows work to start;
7. the automatic update had time to run.