AWB for manual orders
The AWB belongs to transport. It is the code used by the courier to identify the parcel and track delivery.
For manual orders, the AWB is uploaded in WMS as an external AWB, together with the PDF label document. After upload, the document can be downloaded or deleted from the order detail if the user has edit permission.
Separately, the order can also have a return AWB. This identifies the parcel when it comes back to the warehouse and helps the operator quickly find the order in the logistic returns flow.
AWB is not an invoice. A manual order can have an AWB before it is shipped.
It is recommended to upload the AWB before sending the order to picking. This helps the packing operator validate and prepare the parcel without stopping for missing documents.
Where It Appears
Section titled “Where It Appears”In the order detail, the shipping area may show:
- shipping method;
- courier;
- AWB number;
- shipment status;
- tracking link;
- AWB print count;
- last AWB print date;
- return AWB, if it was saved.
If these details do not appear, WMS does not yet have an AWB for that order.
Uploading An External AWB
Section titled “Uploading An External AWB”The external AWB action appears only when WMS does not already find an AWB on the order.
To upload it:
- Open the correct order.
- Use the external AWB action.
- Enter the AWB code.
- Upload the AWB PDF document.
- Save.
WMS converts the AWB code to uppercase and saves it on the order.
Return AWB
Section titled “Return AWB”The return AWB is different from the delivery AWB. It has no PDF in this flow: only the return AWB number is saved.
You can add or edit the return AWB from the order detail only when the order is in Shipped or Return Pending status. In other statuses, the action is not available.
WMS converts the number to uppercase and saves it on the order shipment. If the shipment does not exist yet, WMS creates a manual shipment for the order and stores the return AWB there.
The return AWB is used in Logistic returns: the operator can search for the order by delivery AWB or return AWB.
Deleting The Return AWB
Section titled “Deleting The Return AWB”The return AWB can be deleted from the order detail when it exists on the order.
When deleting, WMS:
- asks for confirmation;
- checks the order version, so it does not delete over a change made meanwhile;
- removes the return AWB and return tracking data from the shipment;
- adds an entry to the order history.
Deleting the external delivery AWB does not automatically delete the return AWB. If the shipment has return data, WMS keeps the shipment and removes only the delivery AWB data.
External AWB Limits
Section titled “External AWB Limits”- You cannot add an external AWB if an AWB already exists.
- The file must be a PDF.
- The default file limit is 10 MB, unless the server is configured differently.
- The PDF must be valid.
- Protected, unusual, or risky PDFs are refused.
- The file is checked before saving.
- If another user changes the same order meanwhile, reopen the order and repeat the action.
Do not add the AWB to the wrong order. It is used for parcel preparation, printing, and tracking.
Downloading And Printing The AWB
Section titled “Downloading And Printing The AWB”If an AWB label exists, the print or download button opens the document.
When printing, WMS:
- checks that the shipment belongs to the order;
- checks that an AWB document exists;
- increases the print count;
- saves the last print time;
- adds an entry to the order history.
If the AWB was already printed, the application asks for confirmation before reprinting.
Deleting The External AWB
Section titled “Deleting The External AWB”The external AWB can be deleted from the order detail when the order has an AWB or a saved AWB document.
When deleting, WMS:
- asks for confirmation;
- checks the order version, so it does not delete over a change made meanwhile;
- removes the AWB from the order and associated shipment;
- deletes the PDF document from storage if the document belongs to the external AWB uploaded in WMS;
- adds an entry to the order history.
After deletion, check the order again before sending it to picking or packing.
Common Problems
Section titled “Common Problems”| Situation | What To Check |
|---|---|
| The external AWB action does not appear | The order already has an AWB or the user does not have edit permission. |
| The AWB PDF is not saved | The file is not a valid PDF, is too large, is protected, or fails the safety check. |
| AWB cannot be printed | There is no AWB label saved on the shipment. |
| AWB cannot be deleted | The order has no AWB that can be deleted or the order was changed meanwhile. |
| Return AWB cannot be saved | The order is not in Shipped or Return Pending status, the number is missing, or the order was changed meanwhile. |
| Return AWB cannot be deleted | The order has no return AWB that can be deleted or the order was changed meanwhile. |
Simple Rules
Section titled “Simple Rules”- AWB does not automatically mean the parcel was shipped.
- Do not reprint AWB without an operational reason.
- Do not upload PDFs received from unsafe sources.
- Do not add AWB to an order before checking the order.
- Do not confuse the delivery AWB with the return AWB.
- For manual orders, upload the AWB before picking when the document is available.
- Complete the return AWB only after the order has reached the correct return-related status: Shipped or Return Pending.