MerchantPro order workflow steps

This page explains the steps of a standard order received from MerchantPro.

For the user, the basic rule is simple: the order is worked in Putaway WMS, but the moment when a MerchantPro order enters work depends on its status in MerchantPro.

1. The Order Is Imported

When an order appears in MerchantPro, it can reach Putaway WMS as New.

At this moment, the warehouse does not start preparation yet. The order is visible for checking, but it is not manually sent to picking.

Check products, customer, addresses, payment, warehouse, AWB, and invoice if they already exist.

2. MerchantPro Confirmation Starts Entry Into Work

When the order is changed in MerchantPro to Confirmed, Putaway WMS checks whether it can be worked in the warehouse.

If products are correctly linked to the catalog, a suitable warehouse exists, and stock is available, the order becomes Sent to picking.

If MerchantPro sends the order already in the In process status, Putaway WMS tries to send it to picking.

If the product, warehouse, or stock is missing, the order moves to Stock error - no stock. After the issue is corrected, sending to picking can be retried from the error status.

3. The Order Enters Picking

When the order enters a picking list and the operator starts work, the status becomes Picking.

At the same time, MerchantPro is updated that the order is in process.

The operator picks products from the indicated locations. If all products are picked, the order becomes Picked.

If a product is not found or the required quantity cannot be reserved, the order can return to Sent to picking or move to a stock problem status. The issue is solved in the warehouse before the flow continues.

4. After Picking, AWB And Invoice Are Requested

After picking is completed, when the order becomes Picked, Putaway WMS starts the shipment preparation and invoice request for standard MerchantPro orders.

If MerchantPro already has AWB or invoice information for the order, it is imported onto the order.

If it does not exist yet, it can appear later after MerchantPro generates it. Do not create a manual order or duplicate documents only because the AWB or invoice does not appear immediately.

5. Packing Is Done

When the operator starts packing, the order becomes Packing.

At this stage, Putaway WMS can continue importing AWB and invoice information from MerchantPro. If the operator requests AWB or invoice printing and the document is missing, Putaway WMS asks for the document again and checks whether MerchantPro generated it.

After all products are checked and placed in the parcel, the order becomes Packed.

6. AWB Is Validated Before Shipment

If an AWB exists, the operator validates it during packing.

After AWB validation, the order becomes Awaiting shipment. At that moment, MerchantPro is updated that the order was shipped.

If the AWB is missing, the operator must not invent an AWB. The order can remain Packed for checking or can be marked Awaiting shipment only if the internal procedure allows continuing without a scanned AWB.

7. The Order Is Marked As Shipped

When the parcel is handed over for delivery, the order can be marked Shipped.

For the warehouse, this is the end of the normal preparation flow.

Cancellations From MerchantPro

If MerchantPro cancels the order early, the order stops as Cancelled.

If cancellation comes after products were packed or while the parcel is awaiting shipment, the order becomes Cancelled - Awaiting return to stock. Products must be physically checked before they become available again.

If the order was already handed over for delivery, cancellation from MerchantPro does not automatically return products to stock. After handover, handle it based on what physically happens to the parcel: if it returns to the warehouse, follow the logistics return flow; if it does not return, stock is not restored automatically.

Returns And Exchanges

A MerchantPro return order enters as Return pending.

An exchange order enters as Exchange awaiting return.

Products return to stock only after they are physically received and processed in the logistic return flow.

When The Order Seems Blocked

Check in this order:

1. the order is from MerchantPro, not created manually;
2. the order is confirmed in MerchantPro;
3. products are correctly linked to the catalog;
4. available stock exists;
5. the warehouse is allocated or can be selected;
6. the MerchantPro connection is active;
7. AWB or invoice had time to be generated in MerchantPro;
8. the current status allows the action you want.

Simple Rules

• Do not manually send a standard MerchantPro order from New to picking.
• Do not create a manual order for the same MerchantPro order.
• Do not assume the AWB or invoice is lost if it does not appear immediately after import.
• Do not change the status to skip a stock, catalog, or document problem.
• Work returns only after products physically arrive in the warehouse.